Focus on organic SEO growth as it drives trust,.“Stay focused on your niche and constantly: But, spreading yourself too thin can result in missed opportunities to capture an engaged audience.ĭan Kogan, CEO at 1Digital Agency shares what he believes small business owners should focus on as they grow their brand. When you begin a new business venture, it’s easy to get excited and want to tap into different markets. Sammy has found that “with brand trust comes social media tagging between groups and good word of mouth.” 3. In addition, high quality support can often lead to more brand awareness and brand loyalty and trust. If you can be there in a pinch, you can relieve the issue and deliver your brand promise. Prioritizing customer support gives your business the chance to turn unhappy customers into loyal ones. We try to keep response time to 24 hours or less for all emails from customers and wholesalers…” “Our focus is customer service, and fast email and social media response is critical for building brand trust. Sammy Gibson, Director at Neon Poodle, knows how important it is to put customers first - especially as a small business. Other ways to connect and receive feedback include social media and documenting customer support communication. Like Jason mentioned, product reviews are a great way to garner feedback. Having great products with great service will build your brand.”Īlso, be sure you are encouraging your customers to communicate with you. Listen to the customer and improve your products so that your product ratings and sales improve. The days of spending massive amounts of money for brand awareness to push mediocre products is over. If you aren’t iterating with every reorder of your product, you’ll never build a brand online. “In this day and age you cannot spend enough time reading your own product reviews and improving your products based on that ‘boots on the ground’ feedback. Jason’s number one tip for small business owners is centered around the value in listening and engaging with your customers. From raising capital to designing and sourcing private label products worldwide to software development and project management to digital marketing and more, he has found great success in creating meaningful strategies in the ever-changing world of ecommerce. In his time leading Dazadi, Jason has learned the in’s and out’s of building a business from the ground up. Meet Jason Boyce, the co-founder and CEO of Dazadi. It can be easy to weed out negative feedback, but the truth is, both positive and constructive criticism can bode well for your business. Learn from your customers.Īs you grow your business, listening to feedback from your customer base is crucial. What should you keep in mind while you strive for ecommerce success? 17 Tips for Online Small Business Owners 1. Now - it’s time to hear from the experts. Negotiated exclusive shipping discounts, resulting in an enhanced customer experience. Started uniting a strong customer base, thanks to innovative marketing strategies. Download the complete in-depth, 16 chapter guide.Ĭhapter by chapter we’ve unlocked the keys to online small business success.īuilt a stunning website, optimized with advanced ecommerce functionality.
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